It is extremely important to listen to members’ voices when operating a Discord server. By understanding what members want and what complaints they have, you can build a better community.
That’s where surveys come in handy.
This article explains in detail how to conduct surveys in a Discord community, provides examples of questions, and explains how to analyze the results.
Survey Methods: Use Them Properly According to Your Purpose
There are several ways to conduct surveys in a Discord community:
Simple Surveys Using Reactions
- Suitable for Lightweight Questions: Suitable for simple questions, such as movie genres and event dates.
- Implementation: Place emojis corresponding to choices next to your questions, and have members respond with reactions.
- Advantages: Easy to implement and results can be checked immediately.
Detailed Surveys Using Google Forms
- Suitable for In-Depth Questions: Suitable for more in-depth questions, such as server satisfaction and areas for improvement.
- Implementation: Create a survey using Google Forms and share the link on the server.
- Advantages: You can include many questions, and also obtain free-form answers.
Key Point: Choose the appropriate method according to the purpose and content of the survey.
Examples of Questions: To Create Effective Surveys
You may be wondering what kind of questions you should ask in your surveys. Here are some examples of questions you can use to create effective surveys:
- Experience
- Are you satisfied with the server?
- How do you spend your time on the server?
- What kind of people have you met on the server?
- What kind of experiences have you had on the server?
- Learning
- Were you able to acquire new knowledge and skills on the server?
- Did you obtain useful information from members?
- Are members kind?
- Engagement
- Are you participating in channels and events?
- What kind of channels and events would you like to see?
- Do you want to contribute to the community?
- Future
- What kind of features would you like the server to have?
- How do you think the server should be improved?
- What do you think about the future of the community?
Analysis of Results: Utilizing Members’ Voices
Once you have conducted a survey, analyze the results and use them for community operation.
- Quantitative Analysis: Calculate the percentages and averages of responses and grasp overall trends.
- Qualitative Analysis: Read free-form answers and understand members’ opinions and requests in detail.
- Improvements: Improve server rules, channel configuration, event content, etc. based on the analysis results.
- Sharing: Share the analysis results with members and use them for future activities.
Key Points for Conducting Surveys
- Clarify the Purpose: Clarify the purpose of why you are conducting the survey.
- Limit Questions: If you ask too many questions, the response rate may decrease.
- Use Easy-to-Understand Questions: Make sure questions are simple, easy to understand, and do not cause misunderstandings.
- Use Easy-to-Answer Choices: Make sure the choices are comprehensive and easy for people to answer.
- Include Free-Form Response Sections: By including free-form response sections, you can understand members’ opinions more deeply.
- Ensure Anonymity: Ensure anonymity so that respondents can express their opinions without any concerns.
- Publish the Results: If possible, publish the survey results to the members.
- Express Gratitude: Express your gratitude to members who cooperated with the survey.
Frequently Asked Questions
Q. How often should I conduct a survey?
A. It depends on the size and situation of your server, but about once every three months is a good guideline.
Q. How can I increase the response rate?
A. Clearly communicate the purpose of the survey and show the benefits of responding. Also, setting a deadline is effective.
Q. Do I need to give rewards for answering?
A. It is not absolutely necessary, but providing special roles or benefits can increase the response rate.
Summary
Surveys are an effective way to understand the current state of your Discord community and make improvements. Use the points introduced in this article as a reference, actively conduct surveys, and utilize members’ voices to build a better community.